Dental Administrative Assistant Programs
Employers look for experience and that is exactly our method of teaching. Learn directly in a running Dental Office!
Learn the skills necessary to work the at the front desk of a dental office in just 6-12 weeks.
Choose your path
This section provides a structured comparison of features and pricing to help customers choose the best option for their needs.
Dental Receptionist / Front Desk
Total program cost: $900 (6h per week total 36h) (6 weeks).
Phone skills
New patient conversion
Check-in protocols
Insurance Verification
Book appointments
Treatment and Scheduling Coordinator
Total program cost: $1100 (6h per week total 36h) (6 weeks).
Strategic Scheduling
Explain treatment plans
Arrange payment plans
Case acceptance training
Review treatment plans
Insurance & Billing Coordinator
Total program cost: $1200 (6h per week total 36h) (6 weeks).
Revenue cycle management
Insurance claim submissions
Appeal to denied claims
Dental Insurance billings
Dental codes and EOBs
Dental Receptionist / Front Desk
Greet and talk directly to patients, understand their needs, arrange appointments and become a master of public relations.
You are the image of the office
Learn how to communicate professionally and politely in the healthcare setting.
Schedule effectively
Learn how to schedule appointments in the most efficient and productive way.
Handle Payments
Develop the right skills to help patients understand their payment options to achieve their dental health.
Learn the dental terms
Patients have questions about their treatment and procedures. You will learn how to answer their dental and dental insurance questions and make them feel comfortable.
Unit 1
Duration 2 Weeks
Occupational Safety at the dental office
Dental Terminology and anatomy
Roles at the Dentist Office
Dental Software use
HIPPA and Privacy Laws
Unit 2
Duration 2 weeks
Costumer (Patient experience)
Patient management
Types of Dental appointments
Telephone skills and psychology
Management of cancellations and broken appointments
Unit 3
Duration 2 weeks
Electronic Health Records
New Patient Appointment
Answering fees questions
Answering the phone
Scheduling appointments
Treatment and Scheduling Coordinator
Presents the dental treatment needed offering available financial options to patients. Ensures that the schedule is productive and efficient to avoid burn out of doctors, hygienist and assistants.
Present Treatment Plans
Review the dentist’s recommended treatment with patients. Explain procedures in a clear, patient-friendly manner. Answer questions regarding treatment options.
Schedule Appointments
Coordinate multiple appointments according to treatment plans. Reserve appropriate chair time based on procedures.
Financial Coordination
Discuss payment options. Offer financing options (such as CareCredit or in-house payment plans). Collect deposits and payments.
Insurance Coordination
Submit Claims and pre-authorizations when needed. Review insurance estimates with patients. Explain insurance benefits and or limitations to patients.
Unit 1
Understanding Dental Insurances and Benefits
Insurance types
Breakdown of benefits
Deductibles and benefit maximization.
Effective Scheduling
Treatment plan presentation I
Unit 2
Dental Treatment Financing
Third Party Financing websites
Patient Psychology
Dental Coding I
Treatment Plan Presentation II
Claim submission and pre-authorizations
Unit 3
Presenting Treatment Plans
Overcoming financial objections
Dental Coding II
Presenting Multiphase Treatment Plans
Electronic attachments
Sending Pre-determinations
Insurance & Billing Coordinator
Responsible for managing the financial and insurance aspects of patient care.
Verify Dental Insurance Benefits
Ensures patient’s benefits are accurate and update before their visit.
Submit Insurance Claims
Accurately submit codes of procedures performed at each appointment.
Handle Payments
Send statements and collects money from patients and insurances,
Review Explanations of Benefits (EOBs)
Understand the insurance communications and payments.
Unit 1
Claim Management
Submit Insurance Claims
Follow up on standing claims
Insurance Pre-authorizations
Insurance denials appeals and management
Unit 2
Posting Payments
Patient Billing
Statements and collections
Financial Coordination
Adjusting balances and fees
Entering Insurance payments
Unit 3
Explanations of Benefits (EOB’S)
Maintaining accurate records
Communication with difficult patients
Reporting and Account Management
Managing account receivables
Any questions?
Schedule an interview with Dr Newman!
1869 N 66th Ave
Hollywood, FL 33024
954-983-3992
info@hollywoodsmilesacademy.com